We want you to be completely happy with your purchase, and ask that you carefully check your size using our listed brands sizing charts and guidance before making any purchases.
*Please note each garment sizes and fit, varies between the listed brands and there is not a one fit size for all.
If you are in any doubt, please contact our dedicated customer service team using our email address, firstname.lastname@example.org or on the form below.
We are on hand to help you every step of the way.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
Upon receiving your parcel, please check for damages, and sign for as ‘damaged’ and inform us within 24 hours.
We do not accept any returns unless the item is faulty, due to the nature of hygiene intimate products.
Please note that returns on Adorngerie boutique listed brands are only offered if the product item be faulty, and in line with our suppliers return policy.
In the event that you need to return an item from our boutique brand collections please contact our Customer Care Team.
If you have received a faulty item in your order we apologise for any inconvenience caused. Please contact our Customer Care team who will be happy to assist you with the return of your order.
We will then confirm that you return the item(s) to us unworn, with all the original labels and protective sleeves within 30 days.
This policy does not affect your statutory rights relating to wrongly described or faulty products.
How to return your order
Returns from the United Kingdom and oversees
Before sending your return of faulty item(s), you must make us aware by contacting us email@example.com within 14 days of arrival of your order. You then have 30 days from arrival of your order to return the faulty goods for a full refund. We will insure your parcel if you obtain a proof of postage receipt from the Post Office (applies to UK customer only).
Faulty item(s) must be marked clearly RETURNED GOODS - please remember to pay for your return postage.
You must ensure your parcel is securely sealed and returned on a standard airmail service, please remember to obtain and keep safe your receipt as proof of posting.
How to return your order from oversees
For your convenience, oversees customers please contact our customer Care Team and we will provide you with further information in order to get your return quickly resolved.
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders for the below countries:
We are charged via return provider and couriers for this service, and if you choose not to use recommended services we may pass on the extra costs outside the refunded shipping fee.
A return request must be created within 28 days of receiving your order. Please return your parcel as soon as you receive your confirmation email. Any unauthorised order returned to the warehouse or manufacturers will be returned to sender.
RETURNING MERCHANDISE YOU DIDN'T ORDER
Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:
The incorrect merchandise Your name Your mailing address The order number on the shipping lab
If all the items you ordered are faulty, we will also refund your standard track & sign postage and packaging costs in accordance with the Consumer Contract Regulations, as long as you let us know, please email firstname.lastname@example.org, and include your order number, name and address.
Online refunds will be made to the credit card, or PayPal account used in the original transaction.
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded
We only offer same size exchanges on the same faulty product. Where available, replacement items will be dispatched within 28 days. If your chosen size is not in stock, you will automatically be refunded and notified by email.
For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Oversees online exchanges are not available at this time.
If you are in any doubt, please get in touch via email, we want you to be completely happy with your purchase.
Use overlay text to give your customers insight into your brand. Select imagery and text that relates to your style and story.